NorthStar ATV will happily refund you if there is a manufacturing defect.  Please be advised that it is your responsibility to know what machine you have so you can order the correct products.  Returns will not be accepted if you change your mind or if you decide to buy a different machine.  Abiding by this policy helps keep our costs down and in return we pass this savings on to you, our valuable customer.  If you are missing hardware or have questions feel free to call 763-444-9225 or email kevin@eagleplows.com